Browsing by Author "Lam, Tran Thi Hoang"
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Service quality in higher education - Applying hedperf scale in Vietnamese universities
Lam, Tran Thi Hoang (International University - HCMC, 2019)In recent years, higher education sector has developed more and more dramatically. Thus, students will have a wide range of choices in pursuing their tertiary education. To survive in this significantly competitive market, ...