Browsing by Author "Nam, Pham Ngoc Hoai"
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Determinants of customer satisfaction in fine dining restaurants in Ho Chi Minh City
Nam, Pham Ngoc Hoai (International University - HCMC, 2016)This study examines the relationships among service quality, food quality, ambience of fine dining restaurant (predictors), guest satisfaction (mediating variable) and guest’s word-of-mouth intentions (outcome). Although ...