Behavioral intention in revistiting hospital under the effect of expertise, reputation and service quality
Duy, Pham Bao
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The well-noted extensive solution for strengthening the hospital’s obstacles from various perspectives are seeking in Vietnam context. Considering the foothold of medical industry formulated by government, the medical industry grant as sustainable fundamental development observed through FDI and governmental equity with shaky restriction. As strikingly demands in healthcare services, private and public hospitals in Vietnam, however, divulge the noticeable missing pieces are service quality, trust and satisfaction in arousing rehash visitors whom reveal the disavowal through pursuing highly experience expectation in comprehensive alternatives. Consequently, the deeply understanding in the rehash patients’ behavioral intention, especially, with further with appealing unfamiliar one is envisaged vital pharmaceutical to intensify specifically hospitals’ aspects. Methodically, quantitative research spread out the study in advance, the sample size accounted at 316 processing in Explanatory Factors Analysis and deeply exploiting by Structural Equation Modeling method. The outcomes spotlight the significant initial effect of independent dimensions in reputation and expertise toward trust, service quality toward satisfaction as well as towards behavioral intention in revisiting the hospital. Undoubtedly, there are some recommendations toughen up specifically the retained problems for hospitals in Vietnam. Keywords: Vietnam Healthcare, Service Quality, Patient’s Satisfaction, Expertise, Reputation, Behavioral Intention in Revisiting, Hospital in Vietnam, SEM.