Browsing Bachelor of Business Administration, Economics, Finance and Accounting by Subject "Hotel management; Hotel services"
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Factors affecting customer satisfaction in hotel services (Case of three star hotels in Ho Chi Minh city, Vietnam)
(International University - HCMC, 2020)The purpose of this research is to identify factors affecting the satisfaction of customer when using three-star hotel services in Ho Chi Minh City. This research uses the SERVQUA scale of Parasuraman and his colleagues ...