Perception of work environment affects employee performance in hotel settings - The case of millennials in Ho Chi Minh city

Abstract

In recent years, luxury hotels and the lodging sector as a whole have witnessed the noticeable change in service provision strategy, especially their human resources. To get a deep grasp of their employees, there were tons of researches conducted to explore and analyse the environmental factors affecting their performance in order to design development intervention. This quantitative research focuses on how millennials perceive their work environment in four-and-five-star hotels and its relationship with their behaviors and then their performance. Questionnaire survey was delivered to 288 respondents who stays in Ho Chi Minh City and have had working experience in hotels setting. The results illustrated that while Communication in the work (CO) had the highest direct effect on Employee Performance (EP) through Employee Behavior (EB), the factor of Characteristics of Working Setting (WS) witnessed a significantly indirect effect on Employee Performance (EP).