Browsing by Author "Ha, Nguyen Phan Nhat"
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The analysis of impacts of service quality on customer satisfaction and customer loyalty : The case of Galaxy cinemas
Ha, Nguyen Phan Nhat (International University HCMC, Vietnam, 2014)Presently, demands of young people for entertaining have increased and the higher their requirements, the higher companies should develop their service quality. Therefore, there is necessity to conduct researches on service ...