Browsing by Author "Yen, Dao Thi Binh"
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Understanding customer satisfaction toward online banking service in banking industry in Ho Chi Minh city
Yen, Dao Thi Binh (International University HCMC, Vietnam, 2012)This research is conducted in order to develop a model measuring service quality on online banking service, and study the impacts of the bank‟ online service quality on their customer satisfaction. The research has been ...