Preventing aircraft ground handling delays
Abstract
Punctuality is one of the key performance indicators in the airline industry and an
important service differentiator especially for valuable high-yield customers. In addition,
improved on-time performance can help achieve significant cost savings. Airlines report
delay costs from 0.6 to up to as much as 2.9% of their operating revenues. VNA stated that
they want to convey passengers or freight from one point to another with maximum safety,
efficiency and on time performance. However, within 12.34% of delayed flights in 2011due
to aircraft ground handling (annual report’s TOC), VNA operation is not very effectively in
aircraft ground handling. The project is about aircraft ground handling process in VNA.
Aircraft ground handling is a key component of the air transport logistics supply chain as it
facilitates the mobility of cargo and people from one destination to another. Delays in
movement of cargo and passengers at the airport are costly to passengers, businesses and the
economy. Thus the project aims to build the model that analyze all aircraft ground handling
operations, look for the critical factors that effect on flight delay and find out the final effect
in flight delay if those factors are controlled. This report further describes the methodology
of how to structure the project, and a project plan with a time schedule is given.
Keywords: delay, aircraft ground handling, punctuality