Preventing aircraft ground handling delays

Abstract

Punctuality is one of the key performance indicators in the airline industry and an

important service differentiator especially for valuable high-yield customers. In addition,

improved on-time performance can help achieve significant cost savings. Airlines report

delay costs from 0.6 to up to as much as 2.9% of their operating revenues. VNA stated that

they want to convey passengers or freight from one point to another with maximum safety,

efficiency and on time performance. However, within 12.34% of delayed flights in 2011due

to aircraft ground handling (annual report’s TOC), VNA operation is not very effectively in

aircraft ground handling. The project is about aircraft ground handling process in VNA.

Aircraft ground handling is a key component of the air transport logistics supply chain as it

facilitates the mobility of cargo and people from one destination to another. Delays in

movement of cargo and passengers at the airport are costly to passengers, businesses and the

economy. Thus the project aims to build the model that analyze all aircraft ground handling

operations, look for the critical factors that effect on flight delay and find out the final effect

in flight delay if those factors are controlled. This report further describes the methodology

of how to structure the project, and a project plan with a time schedule is given.

Keywords: delay, aircraft ground handling, punctuality