Patient satisfaction when care and treatment on eye diseases at public hospitals in HCMC

Abstract

This study aims to analyse factors that effect to the satisfaction of patient when care and treatment of eye diseases at public hopitals in HCMC Area The data were collected from 324 respondents. Collected data were processed in the statistical software SPSS; the consistency cofficient measured with cronbach’s Alpha for scaling test and Exploratory Factor Analysis (EFA) were used. These studies’ results show that there were 6 main factors that influence the satisfaction of patient when care and treatment of eye diseases at public hopitals in HCMC Area: object + infracstructure, processes, interaction, atmostphere, trust and reputation. While the processes and is the most powerful factor, followed by trust and interaction.