| dc.description.abstract | This research is conducted to identify antecedents of mobile wallet continuance intention in Vietnam. A self-administered questionnaire of 276 was released to collect the data and partial least squares structural equation modeling was conducted for analyzing data. Five mobile wallet features (mobile application quality, mobile wallet familiarity, situational normality, payment security and feedback mechanism) are introduced to be fundamental elements, which influence user’ continuance intention to use mobile wallet in Vietnam. The results indicate that mobile quality application and familiarity can influence perceived ease of use (PEOU) and perceived usefulness (PU), but situational normality has an impact only on PEOU. PEOU and PU are positively related to satisfaction. On the other hand, payment security and feedback mechanism effect positively on user’ trust. As the result, the positive effects that satisfaction and trust have on mobile wallet continuance intention are confirmed. The findings can be used to advise mobile wallet providers to improve their platform design and services to retain users. For theoretical contribution, this study combines the Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology to investigate the key determinants on continuance intention in the context of mobile wallet in Vietnam.
Keywords - Satisfaction, Trust, Technology Acceptance Model, Continuance intention, Mobile wallet, Unified Theory of Acceptance, Extension of the Technology Acceptance Model. | en_US |
