| dc.description.abstract | Implementing Total Quality Management at Higher Educational Institutions is the current tendency in developed countries. There are a lot of research have been conducted about this topic and many result have been found in some countries but in Viet Nam it is relatively a new concept and it is in initial stages.
The purpose of this study is to research which elements affect to learning activities and management one in International University. Then it considers the application of TQM in practice.
The Literature review is conducted to provide the theoretical framework for the research model. Construct measurement for seven factors was introduced and two questionnaires was prepared for testing activity quality in the university.
After collecting and analyzing 1151 ones for student and 107 valid questionnaires for staff with SPSS software, the results has showed that Lecturer, Program, Auditorium, Laboratory, Library, Initial guidance and instruction for freshmen, Careers guidance and progression planning for graduates, Service of OAA, Service of OSS, Website, and Network have the positive relationship on GPA student. Besides that, Training, Management, and Support have the negative relationship on Overdue in work of staff.
Although there are limitations of this study, it is hoped to contribute implications for International University and other higher education institutions in Vietnam when they want to improve management quality and enhance customer satisfaction.
Keywords: Total Quality Management (TQM), Higher Education Institutions, and SPSS. | en_US |
