Employee motivation, satisfaction and retention case study of Vietnam Airlines' expat pilot
Abstract
This thesis investigates Vietnam Airlines’ current issue of expat pilot leakage. By
conducting an extensive qualitative case study composed of 10 in-depth interviews
with Vietnam Airlines’ expat pilots, the author identify seven main themes that
affected on dissatisfaction and turnover of this workforce. Participants described how
HRM practices in Vietnam Airlines lead to dissatisfaction in work, and result in
turnover. In addition, they also gave recommendations to improve the working
condition for expat pilots of Vietnam Airlines. Based on prior researches and founded
themes, this study proposes a causal model of employee retention for Vietnam
Airlines’ expat pilots. This model can help Vietnam Airlines identify the key factors
that affected on expat pilot retention and how to improve the overall working
condition for expat pilots. Finally, based on successful practices of other airlines and
participant’ recommendations, the author suggests some improvements for employee
motivation, satisfaction and retention of Vietnam Airlines’ expat pilots.
Key words: Employee retention; Airline pilot; Qualitative