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The study of customer satisfaction in the case of vietnamsach.com.vn
(International University HCMC, Vietnam, 2011)
In recent years, E-business continues to grow rapidly, specifically in field
of online bookstore. The objective of the thesis is to investigate the factors that influence on Vietnamsach’s customer satisfaction ...
Measurement of customer satisfaction in Vietnam airlines
(International University Ho Chi Minh City, Vietnam, 2011)
Nowadays, competition is growing intense constantly. In order to survive, firms need to start paying keen attention to their competitors; moreover, they need to understand customers’
wants and needs. They have to put ...