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Now showing items 11-20 of 41
The study of customer satisfaction in the case of vietnamsach.com.vn
(International University HCMC, Vietnam, 2011)
In recent years, E-business continues to grow rapidly, specifically in field
of online bookstore. The objective of the thesis is to investigate the factors that influence on Vietnamsach’s customer satisfaction ...
Needs satisfaction as a way used to motivate employees: The case study of Phuc Tien company
(International University HCMC, Vietnam, 2012)
From the unusual case of Phuc Tien company that the boss have tried to motivate his employees with some preferential policies such as increasing the salary, giving high bonus at the end of the year, but the employees ...
Service convenience and customer satisfaction : A study at foodcomart convenience stores in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)
Along with the rapid economic development in many aspects nowadays, parallel with positive changes in legislation, retail environment in Vietnam has a significant change and it is considered ...
Service quality in post office - Case of Buon Me Thuot post
(International University HCMC, Vietnam, 2010)
The study is done in order to help Post Office recognize the elements which effect customers’ satisfaction; and from that Post Office can see what they need to do to meet customers’ requirements. Purposes ...
The willingness of customer to purchase for online copyrighted music: A case in VietNam
(International University HCMC, Vietnam, 2012)
Since the booming of Digital Age and Internet Era, a significant growth in copyright infringement rate has been recorded , creating a huge concern for intellectual properties holder , specifically in music industry. The ...
The perception of customers about the online retailers' service in VietNam
(International University HCMC, Vietnam, 2012)
The perception of customers about online retailers’ service in Vietnam includes two contrast emotions that are internet shopping anxiety (ISA) and internet shopping preference (ISP). Internet shopping ...
Service quality toward customer satisfaction on fashion retailing system in Vietnam, the case of Ninomaxx (Viet fashion company) in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)
This thesis is aimed to measure the customer‟s perceptions toward retail service quality of Ninomaxx through its fashion retailing system. The main problem of this study was whether customers are satisfied with ...
Service quality and customer satisfaction in coffee shop-based service industry : A case study of many different tastes company
(International University HCMC, Vietnam, 2012)
Service quality and customer satisfaction in coffee shop-based service industry : A case study of many different tastes company
Research on customer satisfaction towards dental service quality: The case of call dental clinic
(International University HCMC, Vietnam, 2012)
This thesis deals with customer satisfaction towards service quality in field of dentistry. The aim of this thesis is to find out the most important factors that can help improve the satisfaction of customers with Cali’s ...
Service quality and customer satisfaction of Nnice karaoke system in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)
This thesis is aimed to measure customer satisfaction of Nnice karaoke system. The main problem of this study was whether customers are satisfied with service quality of Nnice karaoke or not. ...