| dc.description.abstract | This study investigated the factors of leaders’ emotional intelligence (EI) affecting
employees’ organizational commitment through the moderation of employees’ openness to
experience. Data collection was based on responses to the structured questionnaires directly
delivered to 370 employees who are working in 13 banks in Ho Chi Minh City, Vietnam. The
hypotheses were tested by using a series of multiple regressions. This study showed that all
leaders’ EI attributes were positively associated with employees’ organization commitment.
In addition, the empirical results indicated that there were significantly moderating effects of
employees’ openness to experience trait towards the relationship between leader’s selfmotivation,
self-esteem, self-management, change resilience, interpersonal relation, and
integration of head and heart and the employees’ organizational commitment. It is suggested
that banking managers should improve themselves to be more sensitive to their employees’
feelings and emotions and the employees’ openness to experience trait may also help
managers succeed in implementing organizational changes and increasing employees’
organizational commitment.
Keywords: Organizational Commitment, Leaders’ emotional intelligence, Employees’
Openness to Experience Personality Trait, Banks in HCM City. | en_US |
