Browsing Business, Economics, Finance, Accounting, Management by Author "Luu, Dang Thi To"
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The effects of service climate's dimension on employee service delivery in hospitality industry - A study in Ho Chi Minh city, Vietnam
Luu, Dang Thi To (International University - HCMC, 2019)Due to the development of hotel industry in Vietnam, how to create superior experience for customer and meet or even exceed their satisfaction has attracted the consideration from hoteliers. One of the most common solutions ...