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Service quality and customer satisfaction on study abroad consultancy center. The case study of istudent
(International University HCMC, Vietnam, 2010)
This research aims to achieve 3 main goals. Firstly, the study on service quality perceived by customers is conducted to measure the service quality of iStudent in previous times, as well as understanding the ...
Service quality in post office - Case of Buon Me Thuot post
(International University HCMC, Vietnam, 2010)
The study is done in order to help Post Office recognize the elements which effect customers’ satisfaction; and from that Post Office can see what they need to do to meet customers’ requirements. Purposes ...
Assessment the factors of service quality that effect customer satisfaction in online purchasing in HCMC
(International University Ho Chi Minh City, Vietnam, 2010)
There were many studies that focus on customer satisfaction which were performed in the world and in Vietnam because of its benefits. Online purchasing service is a new industry in Vietnam, to meet the modern industrial ...
A study on customer satisfaction, the case of THEGIOIDIDONG.COM
(International University Ho Chi Minh City, Vietnam, 2010)
This graduation aims to achieve 3 main goals. Firstly, this study attempts
to measure service quality and customer satisfaction. Secondly, this study is developed to examine the relationship ...
Customer satisfaction of Mobile telecom network service, the case of Post-paid subscriber in HCMC
(International University Ho Chi Minh City, Vietnam, 2010)
The purpose of this study is to research how have service quality affected customer satisfaction from the subscriber’s perspective and the differences in customer satisfaction/expectation/perception among ...
Customers' buy-GRID model and its implications for promotional mix case of Minh Phuc manufacturing and trading joint stock company
(International University Ho Chi Minh City, Vietnam, 2010)
This thesis deals with the buying process of customers in Minh Phuc manufacturing and trading joint stock company. I classified customers into three distinct buying situations – new task, modified ...
Customers' buy-GRID model and its implications for promotional mix case of Minh Phuc manufacturing and trading joint stock company
(International University Ho Chi Minh City, Vietnam, 2010)
This thesis deals with the buying process of customers in Minh Phuc manufacturing and trading joint stock company. I classified customers into three distinct buying situations – new task, modified ...