Development Of Mobile Platform For Mental Health Tele-Consultation.

Abstract

Psychological Consultation application is rapidly emerging as a vital resource for extending psychological and spiritual support to individuals. Amidst Vietnam's current landscape, characterized by a dual disease model encompassing both infectious and noncommunicable diseases such as hypertension, diabetes, COPD, and mental illnesses, the need for effective mental health support is increasingly evident. Moreover, Vietnam grapples with the profound impacts of population aging, a high disability rate, and the repercussions of the COVID-19 pandemic, accentuating the urgency for accessible mental health services. Regrettably, mental health remains an overlooked facet within public health, warranting greater attention and resources. A specific consultation application was meticulously crafted to address this gap utilizing innovative UX/UI design methodologies and data-driven platforms. This application boasts various features tailored to enhance user experience, including doctor appointment scheduling, seamless online consultation capabilities, and curated podcast and news recommendations. Subsequently, an empirical study was conducted to rigorously evaluate the application's efficacy, involving active participation from a cohort of potential users. Encouragingly, feedback from users underscored a high level of satisfaction with the application's intuitive interface and comprehensive functionality, signaling its potential to meet the diverse needs of individuals seeking psychological support. This study contributes significantly to the burgeoning field of psychological counseling app development by presenting a robust design model and substantiating the effectiveness of psychological counseling as a pivotal support tool. By demonstrating tangible benefits and user satisfaction, this research advocates integrating such applications into mental health care frameworks. Furthermore, it catalyzes future exploration and innovation in the development of similar applications, promising enhanced accessibility, and efficacy in psychological support services for individuals across diverse contexts.