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Now showing items 31-40 of 41
Determinants of customer satisfaction in travel service: The case of Vietnam travel and marketing transports company (Vietravel) in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)
The study was conducted by quantitative analysis based on secondary data and primary data. Secondary data was collected from annual reports of Vietravel and other reliable source from World Tourism Organization. The ...
Determine customer awareness about tourism industry in HCMC : A case of Eco - tourism in Can Gio
(International University HCMC, Vietnam, 2012)
The study has found that customer awareness about Ecotourism in Can Gio, and factors influence customer decision. The customers who have or have not travelled to Can Gio are chosen as research sample. However, ...
Examining the employees satisfaction at highlands coffee stores in Ho Chi Minh city
(International University HCMC, Vietnam, 2012)
With the overall purpose of studying the impact of human-being to the success
of companies in Vietnam throughout examining job satisfaction of employees in the corporations, this thesis used the subsidiary ...
Improving service quality at Tam Phuoc industrial park: The case of Tin Nghia industrial park development joint - stock company (Dong Nai province)
(International University HCMC, Vietnam, 2012)
The purpose of this study is to measure the customer satisfaction of TIP’s customers about service quality in Tam Phuoc IP. The study is developed on data collected via surveys and interviews in ...
A study on customer satisfaction, the case of THEGIOIDIDONG.COM
(International University Ho Chi Minh City, Vietnam, 2010)
This graduation aims to achieve 3 main goals. Firstly, this study attempts
to measure service quality and customer satisfaction. Secondly, this study is developed to examine the relationship ...
Measurement of customer satisfaction in Vietnam airlines
(International University Ho Chi Minh City, Vietnam, 2011)
Nowadays, competition is growing intense constantly. In order to survive, firms need to start paying keen attention to their competitors; moreover, they need to understand customers’
wants and needs. They have to put ...
Customer satisfaction of Mobile telecom network service, the case of Post-paid subscriber in HCMC
(International University Ho Chi Minh City, Vietnam, 2010)
The purpose of this study is to research how have service quality affected customer satisfaction from the subscriber’s perspective and the differences in customer satisfaction/expectation/perception among ...
Customers' buy-GRID model and its implications for promotional mix case of Minh Phuc manufacturing and trading joint stock company
(International University Ho Chi Minh City, Vietnam, 2010)
This thesis deals with the buying process of customers in Minh Phuc manufacturing and trading joint stock company. I classified customers into three distinct buying situations – new task, modified ...
Evaluating employee satisfaction in Sacomreal Nam Ky Khoi Nghia company
(International University HCMC, Vietnam, 2012)
How to keep high performing employee is one of challenges facing many businesses when they are coming up to a new century of globalization. The market for talented and skilled employees is tight, so that ...
The effects of perceived service quality and perceived price fairness on business student satisfaction: The case of international university
(International University HCMC, Vietnam, 2012)
To be successful in today’s competitive world, institutions must look into customers’ needs, wants and then satisfy them. In an academic sector, especially for the university system, universities have faced with a similarly ...