| dc.contributor.author | Thuy, Nguyen Thi Thanh | |
| dc.date.accessioned | 2017-04-13T01:57:59Z | |
| dc.date.accessioned | 2018-06-19T06:18:12Z | |
| dc.date.available | 2017-04-13T01:57:59Z | |
| dc.date.available | 2018-06-19T06:18:12Z | |
| dc.date.issued | 2015 | |
| dc.identifier.other | 022002424 | |
| dc.identifier.uri | http://10.8.20.7:8080/xmlui/handle/123456789/1719 | |
| dc.description.abstract | The purpose of this study is to research the level of satisfaction among software
engineers – the case of KMS Technology Vietnam and how to apply Minnesota
Satisfaction Questionnaire to measuring software engineers’ satisfaction. This
study attempts to discover how satisfaction dimensions effect on KMS software
engineers.
The Literature review was conducted to provide the theoretical framework for the
research model in this study of satisfaction. Minnesota Satisfaction Questionnaire
was chosen for measuring the customer satisfaction through 20 dimensions of
satisfaction in the context of satisfaction.
After collecting and analyzing 177 valid questionnaires with SPSS software, the
results has showed the new construct of MSQ to measure satisfaction among
software engineer in KMS, the level of satisfaction, and suggest some
implications for improving satisfaction.
Although there are limitations of this study, this study is hoped to contribute
implications for KMS managers when they want to improve the level of
satisfaction and contribute literature review about software engineers’
satisfaction | en_US |
| dc.description.sponsorship | Ph.D. Nguyen Quynh Mai | en_US |
| dc.language.iso | en_US | en_US |
| dc.publisher | HCMC - International University | en_US |
| dc.relation.ispartofseries | ;022002424 | |
| dc.subject | Human resource management | en_US |
| dc.title | Measuring employee satisfaction: The case of KMS Technology Vietnam | en_US |
| dc.type | Thesis | en_US |
