Factors affecting job satisfaction - Case study at credit card department, ANZ bank

Abstract

The major objective of this study is to determine the factors that affecting employee job satisfaction at credit card, ANZ bank. The researcher has analyzed five factors that affecting job satisfaction at credit card department. The factors influencing on job satisfaction are working environment, supervisor’s management, payment, job engagement, teamwork.. This study was conducted in ANZ credit card department at Ho Chi Minh city. The data of this study was obtained with the help of all employees of credit card department-HCMC in March 2015. A total of 150 questionnaires were distributed to them. SPSS software was used to analyze the primary data. Data analysis techniques are descriptive analysis, reliability test, Pearson correlation test, and multiple regression analysis Based on the results of the path analysis, this study shows the effects of four remain independent factors on job satisfaction. Therefore, this study argues that in order to achieve high job satisfaction, the human resource department of ANZ bank should notice and adjust supervisor’s management, payment, job engagement and working environment. Moreover, from the result of this research, the findings indicate that the factor of payment plays crucial role regarding to job satisfaction. In conclusion, from the experiences in process of conducting research, it points out some limitations of this study and provides helpful recommendations for further research. In addition, based on the result analyzed, the suitable suggestions could be withdrawn to help human resource department have the better strategy to attract and keep the employees stay with this job.