The effect of property service quality on tennant satisfaction in office building - A case study in Bao Viet financial centre

Abstract

The study is focused to find what the key success factors affecting the satisfaction towards office buildings in Ho Chi Minh City. There are a number of modern buildings built quietly fast in last few years. The survey method is applied and questionnaires are distributed to respondents directly through working-hour in Bao Viet building. The target population consists of customers who are the staffs from twelve companies. The results contribute to identifying how Bao Viet improves performance to maintain the satisfaction. Most respondents are satisfied with the service provided. However, Bao Viet should improve the performance of the system of facilities in the rise the satisfaction from customer. It also enhances a good impression from the customers in regard to the attitude of Bao Viet employees – the important service providers.