Underlying factors of employee satisfaction in Vietcombank Binh Tay Branch
Abstract
To maintain and develop relationship with existing customers as well as
potential customers under the increasing competition, banks need to constantly
improve service quality of employees. Which depends partly on the employees’ job
satisfaction. Therefore, employee satisfaction should be studied for identifying the
components and measuring them for improving customer’s quality of services. To
assess employee’s satisfaction level, the research follows Spector (1985) model to
measure the job employee’s satisfaction. The results show that all the sevens
independent dimensions are positively to overall job satisfaction. Of which, Pay is
the most concerned dimension positively related to overall satisfactions. Then
followed by Nature of work, Benefits, Supervision, Co-worker, Working
environment and Promotion. Beside, this study also show that there are differences in
Pay and Nature of work between age groups of 22-30 and over 40.
Key words: Nature of work, Pay, Benefit, Promotion, Supervision, Coworker,
Operating procedure, Communication, working environment, overall job
satisfaction.