Underlying factors of employee satisfaction in Vietcombank Binh Tay Branch

Abstract

To maintain and develop relationship with existing customers as well as potential customers under the increasing competition, banks need to constantly improve service quality of employees. Which depends partly on the employees’ job satisfaction. Therefore, employee satisfaction should be studied for identifying the components and measuring them for improving customer’s quality of services. To assess employee’s satisfaction level, the research follows Spector (1985) model to measure the job employee’s satisfaction. The results show that all the sevens independent dimensions are positively to overall job satisfaction. Of which, Pay is the most concerned dimension positively related to overall satisfactions. Then followed by Nature of work, Benefits, Supervision, Co-worker, Working environment and Promotion. Beside, this study also show that there are differences in Pay and Nature of work between age groups of 22-30 and over 40. Key words: Nature of work, Pay, Benefit, Promotion, Supervision, Coworker, Operating procedure, Communication, working environment, overall job satisfaction.