| dc.description.abstract | Emotion is irreplaceable part of humans’ lives. The impact of emotion on people, especially on managerial decision- making process started to be recognized and studied recently. However, there is still a lack on this study applied to Vietnamese context. Moreover, previous studies only focus on moods or stress. Therefore, this study will concentrate on the effect of specific emotions on management decision in Ho Chi Minh city – economic center of Vietnam. This study will provide insight for young manager to deal with emotions and make wise decisions.
The research focus on three emotions usually found in the office: Anger, Happiness and Fear. These feelings affect decision-making process by changing degree to which judgements are made and information is processed. Hypotheses are made to compare between these effects. Conceptual framework examines the sample size of 161 leaders and managers who work in small companies in Ho Chi Minh City. The paper uses Quantitative method because it aims to amplify the similarity and generalization in ideas stated from research. The study uses experiments to put participants into specific emotions then give them questionnaires to make managerial decisions.
Findings show that Fear make managers to process more information than Happiness and Anger. Moreover, angry managers are more likely to judge than those who are happy or fear.
Key words: Emotions, Management, Decision- making, small business.
Paper type: Research paper. | en_US |
