Browsing Bachelor of Business Administration, Economics, Finance and Accounting by Author "Chi, Tran Phuong Thao"

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    • Customer satisfaction of medical service. The case of 115 People hospital 

      Chi, Tran Phuong Thao (International University Ho Chi Minh City, Vietnam, 2011)
      This study applies an adapted SERVPERF instrument developed by marketing researchers to assess the level of service provided by 115 People Hospital. The objectives of the study are: (1) To determine patients’ ...