Browsing Bachelor of Business Administration, Economics, Finance and Accounting by Subject "Customer satisfaction"
Now showing items 1-14 of 14
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Analyze customers' satisfaction toward service quality of bus 52 recommendation for public bus transports in HCMC
(International University HCMC, Vietnam, 2012)Analyze customers' satisfaction toward service quality of bus 52 recommendation for public bus transports in HCMC -
Customer satisfaction on warranty service of Phong Vu commercial service Joint Stock Company
(International University HCMC, Vietnam, 2013)Customer satisfaction on warranty service of Phong Vu commercial service Joint Stock Company -
Customer satisfaction to footwear specialist store - case of Vascara Store
(International University HCMC, Vietnam, 2013)This study is focused to find what the key success factors affecting the satisfaction for footwear specialist store in Ho Chi Minh City. Small independent retailers developed quietly fast in last few ... -
Customer's satisfaction on travel service at Saigontourist
(International University HCMC, Vietnam, 2012)Customer satisfaction is an important strategic objective for retail industries. In order to survive and achieve profitability, retailers need to have a good level of understanding of their customer’s needs ... -
Customers satisfaction of Banh Pia Quang Tran in Kien Giang province
(International University HCMC, Vietnam, 2012)This study aims to investigate factors that affect customer satisfaction towards Banh Pia Quang Tran, a brand new chain in traditional market. Then, with the important findings from the research, the study will provide ... -
Determinants Affect User Satisfaction And Continuance Usage Of OTT Application: A Case Study Of Zalo
(2023)The Over-the-top (OTT) applications industry has grown at an unprecedented rate, driven by a growing desire for people to remain connected and informed through the Internet and social networking sites. Despite the ... -
Evaluate customer satisfaction on product quality and service quality of Phu Nhuan Jewelry (PNJ) stores in Ho Chi Minh City
(International University HCMC, Vietnam, 2012)This study was conducted to identify the relationship between customer satisfaction and service quality and product quality of PNJ store in HCMC. Besides that, it also examines the impact of the four factors ... -
Examining The Effects Of E-Service Quality On Repurchase Intentions Towards Online Retailers In Ho Chi Minh City
(2023)E-retailing in Vietnam has experienced rapid expansion in recent years due to the increase in online shopping habits of customers. E-retailers have faced fierce competition from competitors and high expectations from ... -
Measuring customer satisfaction towards service quality of north-America International English School - 3/2 Branch (Nies-3/2 Branch)
(International University HCMC, Vietnam, 2013)This thesis deals with customer satisfaction towards service quality in field of English education. The aim of this thesis is to find out the most important factors that can helps improve the satisfaction of customer with ... -
The Relationships Among Brand Equity, Customer Satisfaction, And Brand Loyalty Of Coffee Shops: The Case Of Highlands Coffee
(2022)The business model of coffee chains is growing substantially and becoming more and more saturated in Vietnam these days. Giants are fiercely competing to keep their positions while global and local newcomers struggle to ... -
Restaurant Attributes Towards Customer Perceived Value, Customer Satisfaction, And Customer Loyalty: An Analysis Of Vegetarian Restaurants In Ho Chi Minh
(2022)Purpose: The study aims to comprehend the relationship between vegetarian restaurant attributes and customers' perceived value, customer satisfaction, and customer loyalty, as well as the most predominant component. Design/ ... -
The study of service convenience influence on customer satisfaction & customer loyalty towards convenience store chains - The case of Circle K
(International University - HCMC, 2020)The development of technology and the improvement in life conditions of people have brought in shifts in the habit of purchasing over the time, including shopping for convenience goods with a variety of convenience store ... -
A study on the customers' satisfaction - The case of Binh Tam LTD Company's transportation quality service
(International University HCMC, Vietnam, 2012)- To explore the factors effecting on customers’ satisfaction at Binh Tam Ltd Comp - To identify the most important factors influencing on customers’ satisfaction. - To give recommendations for improving customer ... -
Using servqual model to access customer satisfaction in BHD cinema
(International University HCMC, Vietnam, 2012)From the very first beginning study of Cardozo in 1965 about customer effort, expectation and satisfaction, the term “Customer satisfaction” became well-known in the market practice and academic research. Since then, ...