| dc.description.abstract | Like most industries in Vietnam, the food processing industries are suffering from quality related problems. These problems include performance of products in the export market, quality and raw material supply, product confidence due to lack of quality assurance systems and increased pressure from high quality and competitive products in the local market. The proposed solution
is to help improve the effectiveness of Quality Management System (QMS) in Dielac.
Based on the assessment of case in Dielac quality management system and other information, some criterions and scales of Total quality management (TQM) have been identified for this QMS. The first deals with the role of managers and owners, which includes leadership, decision- making and organization related to quality. Quality design is where customer based products are developed. Quality improvement is the general approach that must be adopted to improve processes and product. Quality control activities are carried out to minimize defect during processing. Quality assurance deals with meeting internationally recognized system to assure product quality. To improve the QMS, the employee participation surveys are conducted. Beside criterions and scales for QMS, other elements such as quality manuals, cost of quality, and customers of Dielac are also focused.
Finally some improvement suggestion from the results of survey can be proposed for helping the
effectiveness of QMS at Dielac. | en_US |
