Markovian decision process: Application to queueing systems case study: Check-in line of vietjet airline

Abstract

This thesis is concentrate to solve the problem of queueing system using Markovian Decision Process (MDP). We have a case study about check-in queue at Vietjet Airline. Queueing Problem is appear more and more in normal life. Although we have queueing theory which is introduced by Agner Krarup Erlang but it can not fix some unknown element. In this thesis, we will concentrate to solve the queueing problem with unknown elements by applying queueing theory and MDP to determine the probability of the elements and find the best policy thanks to it.. Case study of Check-in queue at Vietjet Airline to clearify the work. Main limitation of this thesis are lack of time and necessary in information. Keywords: Markovian Decision Process, Queueing Problem, Queueing theory, Probability, Check- in Vietjet Airline