| dc.description.abstract | While the medical sector has been developing in all aspects over the past 10-20
years, many other previous studies have investigated the effect of leadership on
Employee Satisfaction and Employee Motivation or on Employee Loyalty. However,
not many people have come up with a complete research model for the medical sector,
specifically the effect of transactional and transformational leadership. Therefore, this
research proposes a more comprehensive model, including the main factors affecting
Employee Loyalty, specifically the characteristics of transactional and
transformational leadership (Idealized Influences - Attributes, Idealized Influences -
Behavior, Intellectual Stimulation, Inspiration Motivation, Individualized
Consideration, Contingent Rewards, Management by Exception - Active,
Management by Exception - Passive, Laissez-Faire), Employee Motivation and
Employee Satisfaction. The present study had the initial objective of understanding
the influencing elements, direction, and level of effect of transactional and
transformational leadership on Employee Motivation, Satisfaction, and Loyalty in the
medical sector.
Research has first attempted to apply frameworks from other studies and theories
and then the proposed frameworks are examined for the medical sector in Vietnam.
Using quantitative research methodology, a sample of 938 surveys were taken by a
convenient, non-probability method with testing and evaluating hypotheses by PLS -
SEM software.
The study's findings indicate that there are 6 factors of transactional and
transformational leadership that positively affect Employee Motivation, Satisfaction
and Loyalty in hospitals, in decreasing order gradually as follows: Intellectual
Stimulation > Contingent Reward > Inspirational Motivation > Idealized Influences -
Behavior > Management by Exception - Active > Idealized Influences - Attributes.
There are 2 factors that negatively affect Employee Motivation and Satisfaction:
Laissez-faire, Idealized Influences - Behavior, Idealized Influences - Attributes and Individualized Consideration. The research also finds that Employee Motivation has a
considerable positive influence on Employee Satisfaction and Loyalty, as well as the
effect of transactional and transformational leadership on Employee Loyalty may also
be demonstrated via the mediation of Employee Motivation and Satisfaction. | en_US |
