Heterogeneous Fleet Vehicle Routing Problem With Time Windows For Perishable Foods Product Delivery

Abstract

In Vietnam, especially after Covid 19 pandemic, the demand for cold preservation is rising. AJ Total Vietnam is a cold warehouse service provider desiring to expand their business, although they are a new service provider in this market. This thesis will assess the service quality of this company by the SERVQUAL model, the qualitative and quantitative research will be carried out after collecting the questionnaire result from 60 customers of the company. The importance level of the dimensions is concluded and the Analytic Hierarchy Process (AHP) method is utilized to calculate the weighted score of items underlying dimensions. The finding is that the Location is priority in this company. The result could be used for the further improvement and development of cold warehouses in the Vietnam context.