| dc.description.abstract | This study involves deeply into the intricate dynamics of work
engagement within the service industry, with a specific focus on the context of five- star hotels in Vietnam. In the contemporary service environment, where customer
satisfaction is paramount, understanding the factors that contribute to work
engagement becomes crucial for organizational success. The research seeks to
unravel the interplay between service climate, task significance, job satisfaction, and
role benefits and their collective impact on employee work engagement in the
unique context of luxury hospitality. Service climate, as a key organizational factor, is examined for its role in shaping the work environment and fostering employee
engagement. Task significance, focusing on the meaningfulness of employees' roles, is explored as a potential driver of intrinsic motivation. Job satisfaction is analyzed
as a multifaceted construct, encompassing various dimensions such as workplace
relationships, growth opportunities, and recognition. Role benefits, including both
tangible and intangible rewards, are scrutinized for their influence on employee
commitment and engagement. The research aims to help hotels industry understand how to make
employees happy and motivated at work. By investigating these factors within the
specific context of five-star hotels in Vietnam, the study seeks to provide nuanced
and culturally relevant findings. The implications of the research extend to hotel
management, offering actionable strategies for enhancing employee engagement and, consequently, elevating the overall quality of service delivery. Ultimately, this research aspires to advance our understanding of the intricate
factors influencing work engagement in the service sector, particularly within the
distinctive setting of luxury hotels in Vietnam. The findings are anticipated to
contribute valuable knowledge to organizational leaders, human resource
professionals, and scholars, fostering a more engaged and satisfied workforce within
the dynamic and competitive of five-star hospitality | en_US |
