Workforce Scheduling Problem: A Case Study Of Tiki Ecommerce Vietnam

Abstract

In order to provide an ideal solution for a workforce scheduling problem in the actual world, scheduling approaches must be applied. This study addresses the workforce planning problem at Tiki, an e-commerce platform, which is overwhelmed in staffing allocation. The objective is to optimize scheduling by minimizing the number of employees required, reducing disparities in total work hours, and maximizing employee days off, thus ensuring efficient resource utilization and promoting employee satisfaction. The research methodology involves formulating a mathematical model using IBM CPLEX Solver, which considers various constraints and objectives to achieve the desired scheduling outcomes. The results indicate that the proposed methodology effectively addresses the workforce scheduling challenges Tiki faces and provides a specific schedule board for each employee over a period of time that optimizes resource allocation and improves operational efficiency.