| dc.description.abstract | Currently, worldwide hospitality and tourism sector has been facing a very
severe and intense period due to the worldwide pandemic. Several strategies have been
implemented with the purpose of recovering the business including motivating and
supporting service providers. Despite the availability of study on leadership styles affecting
employees, emotional intelligence generating employees’ positive moods and work
motivation is seemingly a new concept among researchers in Ho Chi Minh hospitality
industry. Therefore, the research is conducted to narrow such gap by investigating the
impact of five factors of leadership emotional intelligence, which are self-emotion
appraisals, others’ emotion appraisals, regulation of emotion, empathy and relationship
management, on employees’ positive moods and work motivation. The investigation also
clarify the mediating effect of positive moods in the relationship between leadership
emotional intelligence and employees’ work motivation. The literature review would go
through the concept of emotional intelligence, previous study on how emotional
intelligence arousing leadership effectiveness as well as provide evidences for stated
relationship before coming up with the measurement scale and date collection process.
There are total 246 responses collected through quantitative method, processed and
analyzed using SmartPLS. The research finds that among five factors of leadership
emotional intelligence three factors contribute to employees’ positive moods (other’s
emotion appraisal, empathy and relationship management), three factors generate
employees’ work motivation (others’ emotion appraisals, regulation of emotion and
empathy). Findings also support the positive relationship between leadership emotional
intelligence and work motivation through positive moods. Finally, research implication and
limitation are presented. | en_US |
