| dc.description.abstract | The development of the mobile application-based businesses such as ridehailing services are becoming popular. However, continuance intention to re-use
the ride-hailing service has yet to be adequately explored for users, both ridehailing drivers and riders. Furthermore, few studies have analyzed the continuance
intention from the perspective of ride-hailing platform drivers. Relying on (i) the
adaptive structuration theory for individuals, (ii) an expectation-confirmation
model, and (iii) the decomposed theory of planned behavior, our study proposes a
theoretical framework and a research model to examine how the users’ adaptation
process influences the intention to continue using ride-hailing applications. Our
research employs questionnaire-based and face-to-face interviews to collect data
from over 500 drivers of the largest application-based ride-hailing firms across
Vietnam. A structural equation modeling method was used to analyze the data and
validate the hypothetical relationships. Our empirical findings broaden the
comprehensive insights into the effect of users’ adaptation on their continuance
intention to use the mobile application. In addition, the study also provides a fresh
outlook to understanding how input factors of the adaptation process, including
perceived usefulness, management support, self-efficacy, and trust, influence
continuance intention to use the ride-hailing application in an emerging country
setting, such as Vietnam in this case. | en_US |
