Factors affecting the satisfaction and motivation of the general workforce in exporting textile and garment enterprises in Ho Chi Minh City
Abstract
Textile and garment industry has paid an important role in Vietnam economy and
society. It provides a large amount of job for Vietnamese citizen and contributes
significantly to the development of country as well as other industries. However, in the
globalization, the textile and garment enterprises are facing with the lacking of employee
and the requirement to meet the higher standard of manufacturing with higher
productivity and sustainable development. Facing with the problem about human
resource, especially the general workforce, who directly make product, the company have
to find the way to satisfy and motivate them to perform job better to increase the value
for the company. It is significant to conduct this study to analyze the factors effecting the
job satisfaction and internal work motivation of the general workforce in exporting textile
and garment industry. Using the modified job characteristics model combined to the three
dimensions of the dynamic triangle of motivation, the model was adapted to be more
suitable to the nature and the main purpose of the research. Both the quantitative and
qualitative approaches were applied to support each other to better recognize and analysis
the factors influencing the subject. The questionnaire was delivered through five trustful
and outstanding enterprises in different district in Ho Chi Minh City as well as the
interview was conducted with each respondent in each company to better analyze the
survey and deeper understand their thinking. Data would be analyzed through the
descriptive statistics, exploratory factor analysis, reliability test, Pearson‟s correlation,
and regression analysis by SPSS 22 software. The study has found out some factors
affecting the employee satisfaction as well as factors affecting their internal motivation.
The participation factor plays a main role in influencing both satisfaction and motivation
of the respondent. In general, the social dimension may give a largest impact on the
employee much rather than physical and mental dimension. The study also gave some
recommendation toward the company action to be able to enhance both their employee
satisfaction and motivation in the workplace.