Browsing Bachelor of Business Administration, Economics, Finance and Accounting by Subject "Hospitality industry"
Now showing items 1-7 of 7
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Critical factors affecting travelers' hotel switching intention - A case study of 3-star hotels in Ho Chi Minh city
(HCMC - International University, 2015)Hotel Switching Intention has become a important issue in hotel industry. The statistics of increasing number of travelers coming to Ho Chi Minh city and purchasing 3-star hotels to stay is concluded by HCMC Department of ... -
The Effect Of Contactless Services' Experiences On Customer's Pleasure, Service Quality, Perceived Value, Satisfaction And Repatronize Intention In Hospitality Industry
(2023)Companies and customers have been forced to adapt and use additional technical solutions like e-commerce, e-wallets, and QR codes since the epidemic began. Even amid lockdowns or travel restrictions, technology saves ... -
The effects of organizational culture on employee's performance in hospitality industry in Ho Chi Minh city
(International University - HCMC, 2017)The purpose of this study is to understanding the influence of organizational culture on employee‟s performance in the Hospitality industry. The research involves the analysis of organizational culture including six elements ... -
The effects of service climate's dimension on employee service delivery in hospitality industry - A study in Ho Chi Minh city, Vietnam
(International University - HCMC, 2019)Due to the development of hotel industry in Vietnam, how to create superior experience for customer and meet or even exceed their satisfaction has attracted the consideration from hoteliers. One of the most common solutions ... -
The influence of severity of failure and initial recovery effort on anger, frustration and switching intention - A study of restaurant industry in Ho Chi Minh City of Vietnam
(HCMC - International University, 2015)With the overall purpose of studying the effect of severity of service failure and initial recovery effort on customers’ negative emotions and switching intention, this thesis used restaurant industry in Ho Chi Minh City ... -
The investigation in multi-layered management - The case of food and beverage department of Intercontinental Asiana Saigon
(International University - HCMC, 2016) -
Relationship Between Working Hour And Job Performance In Vietnam Hospitality Industry
(2022)We investigated whether job satisfaction mediates the relationships between working hours, occupational stress, and job performance in this study. Furthermore, we investigated whether working hours could help to mitigate ...