Staff satisfaction and sense of commitment to PetroVietnam research and development center for petroleum prosessing (PVPRO)

Abstract

This study aims to analyse factors that effect to satff‟s satisfaction and sense of comitment to PVPro with the two proposed models: (1) The indirect impact factor to staff engagement through their satisfaction and (2) The direct factors that impact the staff engagement. The data were collected from 108 respondents. Collected data were processed in the statistical software SPSS; the consistency cofficient measured with cronbach‟s Alpha for scaling test and Exploratory Factor Analysis (EFA) were used. These studies‟ results show that there were 3 main factors that influence PVPro employees‟ satisfaction: the salary, superior, welfare. While the welfare is the most powerful factor, followed by superior and salary. In general, PVPro staff‟s satisfaction is not too high, just above average, whereas the superior satisfaction one is quite far above the ground, followed by welfare‟ and the lowest satisfied level is with salary. Results also showed that satisfaction is act as a go-between by these factors to 3 types of Allen & Meyer‟s senses of commitment (1990), which are: voluntary, continuance and moral commitment. The satisfaction‟s impact on voluntary commitment is highest, followed by continuance‟s , the lowest impact on the morality commitment.

Keywords: Satisfaction, Commitment,